Introduction
This Policy applies to our web pages, applications, products or services that are linked to this Policy or do not have an independent privacy policy (collectively our "Services").
The purpose of this Privacy Policy is to understand:
- The information we collect.
- How we use this information.
- How this information is shared.
- Your rights.
- Other matters related to privacy and security.
We hope you take the time to read it carefully. It is important to review this Policy frequently to check for updates. If we make changes that we consider important, we will notify you by posting a notice in the corresponding Service or by contacting you through other methods, such as email.
Information collected
When you use our Services, we collect the following type of information:
Information collected from you:
We collect information about you during the account registration process for any of our Services. This information may include, without limitation, your name, mailing address, email address, telephone number, data from your debit / credit card and any other information that is requested for the purposes of registration or continued use of our Services.
We may also collect information about you if you request information or use customer service.
Additional information collected:
We can also collect the following information:
- Name, contact information and message if you contact us or participate in a survey, contest or promotion.
- Details such as traffic information, location data and other communication data (including IP address and browser type) collected by the use of the Services.
- Device information that includes a unique device identified.
- Pages visited and views of content, links and buttons that are clicked, URLs visited before and after using our Service.
- Information and communications in forums of the web pages, including message boards and chat rooms, profile comments, challenges in game and chat messages with game operators or other users.
- Your bets, games, deposits, payments, payment method and other account transactions; These are routinely analyzed to help us improve the Services we offer.
- Your phone or live chat conversations, whether to place a bet or a call to customer service.
- Your response to our marketing campaigns through third parties, for example, when opening / clicking on said emails.
- Information about your profile on social networks (name, profile photo and other information that is available to us) when you connect or contact us through a social network account.
- Derived information based on profiling activity (see below).
- Information from third-party databases to comply with our legal and regulatory obligations.
Third parties and publicly available sources
Not all personal information we have about you is always obtained directly from you. We may also collect information from third parties, such as partners, service providers and publicly available web pages (ie, social media platforms), to comply with our legal and regulatory obligations, offer services that we believe may be of interest to help us maintain the accuracy of the data and provide and improve the Services.
If you log in to one of our products through Facebook, Facebook will provide us with some of your user data. We can use this data for our registration process and to market our products and services on Facebook.
Collection of cookies
We collect information about the browser and cookies when you first visit our web pages. We use cookies to offer you a better customer experience and use. Some cookies will allow you to leave and re-enter our web pages without having to re-enter your password. A web server will monitor this action.
How we use this information
We process personal information for these Services and for commercial purposes:
Configuration, verification and management of the account:
We use personal information such as your name, email address, telephone number and information about your device to configure and manage your account, provide technical assistance and customer service and training, verify your identity, process the payment information and send important information about the account and the Service.
Personalization:
We use personal information to offer and suggest adapted content to personalize your experience with our Services. This process is necessary to fulfill our legitimate interests in the delivery or presentation of relevant content to our clients.
Marketing and events:
Subject to the preferences you have expressed (when applicable), we use personal information to send you marketing communications and events through various platforms, such as email, phone, text messages, direct mail, online, notifications automatic and others. We will do so during the period of your relationship with us and, unless you specify otherwise.
Risk management:
In order to provide you with the Services and for our legitimate purposes, we process your personal data to evaluate and manage the risks for our business.
Display and advertising measures and Services:
We use a combination of information collected as advertising cookies, your email address and your activity on the site to show you specific and relevant ads in a selection of web pages included in the whitelist of the global network and on social networking websites. This information can also be used to measure and analyze the effectiveness and scope of these ads, to help us improve our marketing strategy in accordance with our legitimate interests.
Surveys:
If you choose to participate in a survey or poll, any personal information you provide may be used for marketing purposes or market research in accordance with our legitimate interests.
Diagnosis, research and development:
We use personal information for internal research and development purposes, to help diagnose system problems, manage our web pages, improve and test the features and functions of our Services, develop new content, products and services. To carry out tests and analysis. This processing is necessary for the purpose of our legitimate interests.
Chat rooms, messaging and community forums:
Several of our Services offer functions that include chat rooms, messaging services and community forums for collaboration, peer connection, games and information exchange. Depending on the Service, the personal information you choose to post, share, upload or make available is public and visible to others who use those Services. You should never post or share confidential information about other people, unless you have permission to do so. We can use the information you provide in the profiles and forums of the community and events to personalize your experience and to make recommendations of content and connection between equals. These Services may have their own Terms of Use and, if applicable, their own privacy statement.
Legal and regulatory obligations:
We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection or investigation of a crime; or fraud. We may also use personal information to comply with internal and external audit requirements, information security purposes and when we believe it is necessary or appropriate: (a) under applicable law, which may include laws outside of your country of residence; and (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and governmental authorities, which may include authorities outside of their country of residence.
Other purposes:
We may be required to use and keep personal information for loss prevention; and to protect our rights, privacy, security or property, or those of others, in accordance with our legitimate interests.
How information is shared
Your personal information may be transferred or disclosed to any company within CDN Group or, subject to appropriate agreement, to third parties, for processing according to our instructions and in accordance with this Policy and any other appropriate confidential and security measures.
Our service providers and external partners:
CDN Group may, from time to time, go to trusted third parties for the processing of your personal information to offer us services worldwide, which include customer service, information technology, payments, sales, marketing, data analysis, research and surveys As part of our agreements with our partners, you may be asked to share your information for the calculation of the fees and benefits owed.
Third parties for legal reasons:
We will share personal information when we deem it necessary, such as:
To comply with legal obligations and respond to requests from government agencies, including law enforcement authorities and other public authorities, which may include authorities outside of their country of residence.
In the event of a merger, sale, restructuring, acquisition, joint venture, assignment, transfer or other disposition of all or part of our business, assets or actions (including in connection with any bankruptcy or similar proceedings).
To protect our rights, users, systems and Services.
International transfers
CDN Group operates businesses in multiple jurisdictions, some of which are not in the European Economic Area ("EEA"). Non-EEA countries do not always have strong data protection laws. When we transfer personal information from the EEA to other countries where the applicable laws do not offer the same level of data privacy protection as in their country of origin, we take measures to provide an appropriate level of protection of the privacy of the data. For example, we use approved contractual clauses, intra-group agreements and other measures designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed in accordance with this privacy policy and the requirements of applicable law wherever the data is found. Contact us if you need more information.
Your rights
Under the General Data Protection Regulation, you, as the owner of the data, have a series of rights that are detailed below. Some of these only apply in specific circumstances and are qualified in several aspects by exemptions in data protection legislation. We will advise you in response to your request if we trust such exemptions.
Access to personal information:
You have the right to request a copy of the personal information we have about you. If you wish to make a request of this type, consult the contact section for information on how to contact us. You must include enough information to identify yourself and any other relevant information that reasonably helps us in fulfilling your request.
Correction of personal information:
You can request that we correct any personal information that we process about you that is incorrect. We provide you with account settings and tools to access the information associated with your account.
Right to withdraw consent:
When we have relied on your consent to process your personal information, you have the right to withdraw that consent.
To unsubscribe from marketing communications, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the My Account tab when you log in to your account or the "Contact" option within the corresponding service.
Right to erase:
You can request that we delete your personal information when there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
Right to data portability:
This right allows you to obtain personal information that you have provided us with your consent or that is necessary for us to provide you with our products and services in a format that allows you to transfer that personal information to another organization. You may have the right to transfer your personal information directly to the other organization, if technically possible.
Right to restrict the processing of personal information:
You have the right in certain circumstances to request that we suspend the processing of your personal information. When we suspend the processing of your personal information, we may still store it, but any other processing of this information will require your consent, subject to certain exemptions.
Right to object to the processing of personal information:
You have the right to object to our use of personal information that is processed in accordance with our legitimate interests. However, we may continue to process your personal information, despite your objection, when there are legitimate compelling reasons to do so or we have to process it to comply with any legal obligation.
Rights related to automated decision making and profile:
You have the right not to be subject to a decision based solely on automated processing (without human participation) when that decision produces a legal effect or affects you significantly. This right means that you can request that we involve one of our employees or representatives in the decision-making process. We are pleased not to make automated decisions of this nature.
Other useful issues about privacy and security
Retention
We retain personal information as long as we need it for legal or commercial purposes. For the non-regulated jurisdictions in which it operates, and subject to the fact that we do not have a legal or regulatory requirement or a risk management reason to retain your information for a longer period, your information will not be kept for more than 7 years after the closing the account. Please note that, under certain circumstances, we may be required to keep your information indefinitely (for example, by virtue of our responsible gambling and self-exclusion procedures). We will take all necessary measures to ensure that the privacy of the information is maintained during the retention period.
Security
We recognize that online security and data protection is an area of vital importance to all our customers, so it is important for us to trust the security of your personal data before registering an account. We are committed to implementing security measures to protect access to your information to unauthorized persons and to prevent accidental or illegal treatment, as well as disclosure, destruction, loss, alteration or damage. Our technological security solutions are very advanced and are governed by a developed framework. Our focus is on risk prevention. To help us in this regard, we use pseudonyms and encryption wherever possible to reduce the impact of any potential incident. Since the security of some of the communications over the Internet is not completely secure, we cannot guarantee the security of any information you reveal through your Internet connection. The user accepts the inherent implications of security in the use of the Internet, and CDN Group will not assume any responsibility for direct, consequential, incidental, indirect or punitive damages arising from such occurrence.
